Responsible AI

How we govern: a gold standard

Our governance program is built on the four pillars of the NIST AI RMF — Govern, Map, Measure, and Manage — operationalized across four pillars: Employment Fairness, AI Transparency, Information Security, and Data Privacy.

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Under Employment Fairness, all employment-related decision-making is subject to fairness testing and disparate-impact monitoring across demographic groups.

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Under AI Transparency, roles and accountability for the full AI model lifecycle are defined at the executive level. Every AI function in our platform is documented and bounded, and we disclose our use of commercial foundation models from OpenAI, Anthropic, and Google.

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Under Information Security, admin audit logs, role-based access controls, and a defined incident response process keep AI outputs continuously monitored.

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Under Data Privacy, candidate rights are honored globally with all data subject requests tracked and reported.

Compliance you can verify

Access our Trust Center →

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We embed transparency, accountability, and fairness into every stage of our AI lifecycle, guided by clear internal policies, continuous monitoring, and cross-functional oversight. Our approach ensures that our technology not only meets evolving regulatory expectations but also earns the trust of our customers and their candidates. We invite you to explore how this commitment comes to life across our key pillars. Each pillar is mapped to the regulations it serves:

Employment Fairness

AI Transparency

Data Privacy

Information Security

Global oversight, local compliance

Findem covers candidates at a global level with 850M+ worldwide profiles. We are committed to building and deploying our systems responsibly by combining strong governance with rigorous compliance practices across geographies.

Human-in-the-loop by design

Findem's AI is human-first. Model outputs are reviewed, approved, or overridden by people before they inform hiring decisions.

Human-first AI that measurably improves hiring quality without introducing bias

Findem is committed to ensuring that AI enhances fairness, transparency, and inclusivity in employment decisions. Our platform, encompassing assistive, agentic, and model context protocol, supports human judgment by making initial candidate recommendations, and leaves final hiring actions expressly to the human. Findem is not intended to be used as an automated employment decision tool.

Regulatory coverage

Our employment fairness program is built to meet the obligations that apply across US federal, state, and local jurisdictions.

Findem controls

• Disparate-impact testing
• At least annual independent bias audits

Independently audited results

Findem's most recent third-party bias audit, conducted by Warden AI, returned fairness scores at or near parity across every demographic group tested. The audit summary is publicly available at trust.warden-ai.com/findem/ai-applicant-matching.

How we use AI ethically and responsibly

Findem does not permit its products, including its AI tools, to impermissibly discriminate on the basis of any characteristic protected by law. Our platform is designed to support diverse candidate slates by:

• Surfacing candidates on objective, job-relevant criteria, widening the aperture and helping teams discover new talent.
• Focusing AI on skills and experience signals so teams can engage a broader, more qualified candidate pool while mitigating biases that may be evoked by demographic cues.
• Using a probabilistic, aggregate-level approach (drawing on and enhancing methodologies similar to those used by the U.S. Census Bureau) to provide customers with insights into the overall diversity of candidate pipelines. Findem gathers gender and ethnicity using public datasets solely for bias auditing and fairness testing. When EEOC data is provided via customer ATS integration, that data is used in place of the probabilistic insight and is displayed within the product for that customer only.

For additional insight, see Slow Thinking Fast: How AI Trumped Human Bias

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Questions about our bias audit or employment fairness program? Reach us at trust@findem.ai

SOC 2 Type II certified; continuous monitoring

SOC 2 Type II certified; continuous monitoring

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The protection of our clients' and partners' data is central to everything we do. Findem has built a talent data platform with reliability and security at its core — backed by annual third-party audits, continuous monitoring, and role-based controls — so companies can adopt Findem with confidence.For questions about our security policies, reach out to trust@findem.ai. To report a security or privacy vulnerability, click here.

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Findem protects data from unauthorized access, use, and disclosure using physical, technical, organizational, and administrative security measures appropriate to the type of data and how Findem processes it.

Certifications and audits

• SOC 2 Type II (Active): Annual independent audit by Johanson Group. Audit cycle ongoing.
• Continuous monitoring via Vanta: Always-on evidence collection and control monitoring across our environment between audits.

How Findem handles these reports

For the protection of our customers, Findem doesn’t disclose, discuss, or confirm security issues until our investigation is complete and any necessary updates are generally available.

Rights honored globally, decisions made by humans

Findem is a matching platform, not a browsing platform. The information Findem indexes about an individual is only surfaced when that person's attributes match a specific role. Our privacy program is designed to meet, and in most cases exceed, the obligations of the NIST Privacy Framework.

For questions about our privacy policies, call +1 800 214-1467.

Global regulatory coverage

Findem actively monitors and complies with privacy laws across the jurisdictions where we operate around the world:

• Candidate data governed under applicable laws around the world.
• Findem transfers personal data subject to appropriate safeguards.
• Rights honored at the high water mark: Findem applies the most stringent applicable standards. Where a candidate exercises a right recognized in one jurisdiction, Findem honors it globally.

Privacy Policy

Findem has published a distinct and comprehensive privacy policy, effective June 1, 2026. The policy covers use of the Findem platform as well as visits to the findem.ai website.

Access the policy here →

Data Processing

Findem is a registered data broker and the controller for platform data we collect directly. For candidate data managed inside a customer's Applicant Tracking System, Findem acts as a data processor, and the customer's privacy policy governs that data.

Data subject rights

Individuals contacted via the Findem platform always retain the ability to change, correct, or delete their information and unsubscribe from campaigns. Only consenting candidates are added to Findem customers' Applicant Tracking Systems, and customers can add an unsubscribe link to any email or campaign sent from the Findem platform.

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You have the right to:

• Access: Confirmation of what we hold about you, plus a portable copy.
• Delete: Removal from Findem's Talent Data Cloud.
• Correct: Correction of inaccurate data on file.Port: A machine-readable export of your data.
• Opt-out: Exclusion from processing.

Exercising any of these rights will never affect your service quality.

Opt-out

If at any point you wish to have your information removed from Findem's database or updated, you can do so via  the Privacy Rights page, or by calling +1 800 214-1467. To correctly process a request, we ask for your email address; this information is removed from our systems once the request has been processed.

Lawful basis and retention

Findem processes personal data on the basis of contractual necessity, legitimate interest, or consent, depending on the data type.  Reference our Information Security page above for details on how we encrypt and protect information.

Lawful basis and retention

Findem's Data Processing Addendum →

Cookies and no-index policies

Findem's cookie policy →

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Findem's no-index policy →

Outputs, explained; decisions, human

Findem builds AI you can inspect. You can see what information shaped every recommendation, and a person always reviews the results before they influence a hiring decision.

How AI works within the Findem Platform

Our product suite includes Findem, Getro, and Glider.ai.

Findem's AI is human-first: it helps recruiters work faster and more consistently, but never makes hiring decisions. We use commercial foundation models from OpenAI, Anthropic, and Google, applied to the following specific use cases inside the platform:

• Resume Parsing
• Engagement & Outreach
• Candidate Insights & Sorting Studio
• Data & Discovery
• Copilot Results & Candidate Order
• Findem Intelligent Assistant in Search
• Findem Intelligent Assistant in Voice
• Fraud Detection
• Recruiter-Supervised Agentic Sourcing
• Access to Findem Products and Services through Natural Language Search

For each use case, model selection, system boundaries, and known limitations are documented, and a human reviews and approves AI-generated outputs before they reach candidates or influence hiring actions.

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Getro products use commercial foundation models from OpenAI, Google, and Voyage AI, applied to the following specific use cases inside the platform:

• Job Extraction Pipeline
• Job Data Enrichment
• Skill Extraction & Normalization
• Contact Enrichment
• Natural Language Contact Search
• Personalized Email & Company Blurb Generation
• Semantic & Hybrid Job Search

Glider.ai uses AI‑enabled models and autonomous agents from OpenAI and Amazon Rekognition, applied to the following specific use cases within the platform:

• AI‑Enabled Proctoring (Optional Sub‑Set)
• AI Evaluation of Video & Verbal Responses
• AI Evaluation of Written & Essay Responses
• AI‑Driven Question Generation from Job Descriptions
• AI‑Powered Identity Verification (ID Verify)
• Conversational AI Recruiter – Phone Screening
• Conversational AI Interviews (Browser‑Based)

What our AI does not do

Our AI does not reject candidates. It does not make hiring decisions. It does not score people on protected characteristics.

Human-in-the-loop by design

Findem operates in what we call human-first deployment mode: our platform prepares, surfaces recommendations, and explains, but humans make the final decisions. This is a deliberate design choice, not a gap. As autonomous and agentic AI capabilities mature across the industry, our roadmap is expanding with strict adherence to governance standards, auditability, and regulation. Every candidate scorecard, profile summary, and message draft is a recommendation to a recruiter, with the final decision-making process remaining under the human’s purview and theirs alone.

Responsible AI: Taught by practitioners, built for talent leaders

This resource center serves to deepen your knowledge of how AI can be built and used responsibly and increase your practical fluency. Whether you are a customer, partner, or industry practitioner, this space is designed to help you go beyond the basics with actionable insights, expert perspectives, and hands-on learning opportunities across the evolving landscape of responsible AI.

Thought leadership

Solidify your understanding with Findem’s latest perspectives on responsible AI. Our thought leadership goes beyond headlines to unpack emerging trends, regulatory developments, and practical guidance for building ethical and trustworthy AI systems.

Read our article Slow Thinking Fast: How AI Trumped Human Bias.

Education programs

Build deeper expertise and demonstrate your commitment to responsible AI through Findem’s Responsible AI Innovation Accelerator, comprising education and certification offerings. Our programs are designed for leaders, practitioners, and teams looking to operationalize responsible AI principles within their organizations. Explore the 2026 agenda and session description below.

Register here →

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Speaking engagements

Learn directly from Findem’s experts through industry events and live sessions. We regularly share deeper insights at partner conferences and webinars.

Browse our 2026 engagements below:

Stay Connected

For questions or to learn more about our programs and events, reach out to us at innovationaccelerator@findem.ai or follow along through our latest blog updates.

Commercial Terms

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DPA

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Privacy Policy

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Privacy Rights

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